Just take care of the guest. Yesterday my sister made a slight crack on the inside of the disk when taking it out of the case. I thank them, go in the next week cancel all my preorders, and I will not shop at GameStop anymore. Items returned to a GameStop or EB Games store location must be accompanied by the original packing list. After 30 days you can not return it. GetHuman-drewmull did not yet indicate what GameStop should do to make this right. Without your receipt, you’re up a stinky creek without a paddle. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. 1 day out of the 30 day window. But just like as it's shown? Yes, You must need receipt to return any item of GameStop store. B. Did you ask them what game caused them to do that? Apparently i dont like the game, i find it to slow and boring. I received a pre-owned Horizon zero Dawn as a gift and though I love the game I'd much rather have the complete edition. I need to get my PS4 repaired and it is still under warranty, but in order to get it repaired for free, I need that receipt. To many consumers assume “Its in your computer” which isn’t the case, especially for any accessory or GPG purchase for non PUR members. Gamestop keeps everything on file regarding customer purchases electronically, particularly if you're a member and regular purchaser online or at local stores. The reality is the company’s official wording states otherwise. Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition. If you are contacting us from the United States of America please see your support details below: US Customer Support Department: 1. I restored the ps3 from safe mode and it still had the issue. That little piece of paper is make or break. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. I recently bought a new Call of Duty: Black Ops from a local Gamestop and I have played it for a few days now. Store return policies may vary and are subject to manager approval. Cookies help us deliver our Services. If i show them the first one will it be enough? Press question mark to learn the rest of the keyboard shortcuts. Because I know he could have swapped it, but chose not to, because I didn’t purchase the warranty. if you can't do that, make sure you have registered the controller before trying to get it repaired/replaced through the Xbox warranty. We reserve the right to limit returns to unopened or defective products. GameStop Employee: Alright. I just dont have a receipt. I call the store, talk to the rep, the manager, they tell me I can go get it fixed at a computer repair shop for $35. It doesn't happen enough to hurt the 100% profit from a 5 dollar warranty. They can look it up in the journal. Does Gamestop 1 year game warranty replace the game without a receipt? I know duct tape is the handy man's secret weapon, but I seriously wonder what the condition of that controller even looked like before it got run over. Also ask at the end of the sale for what items/proof is needed to redeem a claim. Handling costs are non-refundable. Shop online for pickup or delivery, or visit a store for a safe shopping and service experience. The reality is the profits made trump that issue, and this is why you see 25%-45% GPG/PRP goals now. if possible, take the controller and receipt back to Gamestop to get a replacement. so if u did go to a nearest gamestop with ur gamestop card and have them check. So yes, a receipt is pretty much needed. The intensity on selling these is violently obvious if you work at GS and the expectations are extremely aggressive to keep one’s job. Gamestop returns policy after 30 days then you cannot return it while 30 days of over. How many employees are selling GPG/PRP with the again, most outlandish or unrealistic uncommon scenarios, but immediately take the defensive if such a scenario happens like this post illustrates. Within the 90-Day Warranty Period: Please return the product (media only) along with a copy of the original sales receipt, showing the date of purchase, a brief description of the difficulty you are experiencing including your name, address (no PO boxes), RMA number, and phone number to the address below. Now what if that customer comes back to make a claim but lo and behold, no GPG sticker? Being charged for something you didn't authorize is illegal and if they don't refund me at store level at my return visit, I'm contacting their corporate and then Better business Bureau. Return without a receipt I know in the past GameStop has been the type of company that will not accept any returns without a receipt does that include gifts purchased during the holidays? I'm not willing to get yelled at for that junk. By using our Services or clicking I agree, you agree to our use of cookies. Some terms and conditions to be kept in mind: If the product suffers any damage (minor or significant) within 30 days of its purchase, the product can be returned to the store, with or without the warranty. For computer and electronic items, returns must be made within 30 days. Man if only my decade of customer service at Gamestop would even remotely point to that being true. I received a pre-owned Horizon zero Dawn as a gift and though I love the game I'd much rather have the complete edition. my call of duty black ops disk is broken and i know i bought the warranty but cant find the receipt. My ps* broke and I have a warranty but I lost the receipt and the sticker for it and the GameStop employee told me to contact customer service and ask for a new receipt. I got your back bro. Never. I bought the warranty on the PS4 from them, but an unexpected expense came up and I need some extra cash so I want to return the warranty which I was told I can do. I need to know if I can take this back to Gamestop and exchange it for another new Call of Duty: Black Ops. Cookies help us deliver our Services. Do you have a rewards card? Because I know he could have swapped it, but chose not to, because I didn’t purchase the warranty. Without a recipt, if you provided your phone number at the time of purchase, they can bring up all the needed info. GameStop can pull up receipts if you have a Power Up Rewards card right? GameStop will neither happily refund nor exchange the item with no receipt. PRPs cover everything except loss, theft, or absolute destruction. Or could i trade this game in for another game? I bought warranty twice on my game, the first time it broke i got a new one. If they had the rest of the pieces in a bag, then I'd consider it returning it since it could be a scrap controller. Chances are when this was pitched in this example to this customer they were told “It is covered” under the most outlandish possible outcomes. Hahahaha yeah not doing an exchange for this. 9 years ago. With a recipt, quick and easy. Therefore, if you believe that you can return the products as it is mentioned somewhere in “GameStop return policy without a receipt”, let us tell you that you can’t. Whenever you purchased a product from GameStop and make return it then you need to a purchase receipt. I've been told to look at my powerup rewards activity, but it only shows the last 3 purchases for me and I got this a year ago. You need some form of proof of purchase. On the receipt the guy charged me for a warranty on each item, but never even mentioned it to me, nor are there any signs around stating anything regarding an automatic charge for warranties. Warranty / Defects. if i bought the gamestop disk warranty do i need the receipt for them to give me a new one? If so we can see your last 5 purchases and use that to verify and do the return for at least credit or an exchange. Warranty and/or defective items should be covered under our warranty policy. Gamestop Serial Number Receipt Guns Morty centre obliviously, he sectarianising his digestive very glossarially. If you dont have the receipt, make sure you go to the same store you bought the Switch at, tell them the date, register, and approximate time you bought it at. Product lifetime is defined as 30 years for Riflescopes, 20 years for binoculars and spotters, 5 years for electro-optics and electronic components (laser rangefinders, red dot sights, reflex sights, speed gun radars, night vision) and 2 years for trail cams. This is an important document. Customer will not be reimbursed for his or her cost of transporting the Product to obtain service under this Plan. The Gamestop Warranty card is available on all their products. You’re probably safe to do the swap out as a rare one off. Defective product(s) will be replaced with a like item, upon return. Quite a few years ago, I was buying one of the 2K Sports games when they were retailing for $19.99. I bought Call of Duty Black Ops a few weeks after it came and recently got a perfect circle scratch on it ,I remember getting the 1 year warranty but can't find the receipt. The company is so hell bent on profit margins for GPG/PRP, and the money the company makes on these annually is obviously compensated for, for one offs like this. 1 Answer. Lv 4. ... will someone to preorder gamestop lied about all the warranty is to gamestop at the spoilerfree review Would you like to get the regular version, or the special limited edition with the cool artwork and the metal box and the holographic trading cards and the extra DVD included for $10 more? Well why did you leave it in the driveway? 2 Answers. A VALID PROOF OF PURCHASE IN THE FORM OF A BILL OF SALE OR RECEIPT FROM A RETAILER WITH THE DATE OF THE ORIGINAL PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY SERVICE. Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition. YMMV is absolutely the truth when it comes to this topic not just at GS, but any retailer. Even a gpg would work for me. How to check your GameStop Warranty. It never made a single GPG purchaser for life. My ps3 slim bluray drive is broken, I bought it 10 months ago, don't have the receipt. It's easy to let pride enter the transaction when it's not personal at all. Meijer honors General Merchandise returns within 90 days from date of purchase and when accompanied with receipt. Depending on the Store and what not, if you did not have a receipt, I would simply give you Store credit. Whenever you purchased a product from GameStop and make return it then you need to a purchase receipt. Granted a receipt would make the interaction much easier, I’ll concede that. Now the game will not load, and is unplayable. Plus, with all the gaming forums online these days, word will be out as soon as the customer gets out of the store that this happened, and GameStop will have hundreds of broken controllers in the next few days. All I’m saying is you really need to stop and think as an employee and also think about how these plans are pitched on the sale vs actually honoring it. You can return your games or product within 30 days of purchase from the date of shipping. If only a portion of your original order is returned, credit for the original shipping costs will be pro-rated. I bought another warranty with it, but its broken again and i lost the receipt for the second warranty and i only have the first warranty receipt. Registered to this if you want my full refund or the price. Any employee or customer can read the official company coverage on GPG or PRP and it’s no where near how it’s being pitched in most of the company (state laws excluded). https://www.rather-be-shopping.com/blog/gamestop-return-policy I would always get something like "nah man, that was a one time thing, it ain't happening again." We reserve the right to limit returns to unopened or defective pro… Everything else works like Hulu Netflix YouTube etc but the games don't . The employee should also be happy as a pig in shit to sell you a warranty to up their numbers. To obtain PRP service under this Plan, Customer must bring the Product, this Plan and the sales receipt, as proof of purchase, to a GameStop or EB Games retail store. I’ve gotten into many debates on this on Reddit and been down-voted to oblivion calling this out. Service will be performed during normal business hours. The only time I got *really* pissed off at Gamestop shenanigans--like, complain-to-corporate mad--was because of the warranty. My only beef with this is how so many people sell GPG and PRP vs when really confronted on these situations. This situation is called a "one off". Relevance. I'm supriced you didnt call MS yet, your new/repaired console will not grow up on the tree in front of your house. Before you vote, just read please. This is an important document. I thank them, go in the next week cancel all my preorders, and I will not shop at GameStop anymore. I will let you take a wild guess what happened with them when it happened again though. Combat game before did not just take the headache. It happens daily, and if their not a PUR member there’s no way to effectively look it up past POS search dates. A store where you can't just go in, buy a game and leave without being harrassed about other stuff. I know in the past GameStop has been the type of company that will not accept any returns without a receipt does that include gifts purchased during the holidays? There are also people without internet and XBL, and it doesnt say you have to register it.They wanna know your serial number, receipt is not going to help you, you dont have 1 year warranty from store, you have 1 year warranty from MS. Items may be returned by taking them to a GameStop or EB Games store location in Canada. I call the store, talk to the rep, the manager, they tell me I can go get it fixed at a computer repair shop for $35. My games are in great condition and I don't see why they wouldn't work . If the product was damaged through misuse or accident (cracks, scratches), or if you … *All Bushnell® products carry a product lifetime warranty against defects in workmanship or materials. PlayStation 4 PlayStation 4. Please refer to our Warranty Policy to determine coverage. They pull up a record of your purchase history yes.. but it depends on the employee. Worst case scenario we can call Customer Service and they can track the purchase and verify the warranty as long as it's within the time span. 1 day out of the 30 day window. If you purchase a new product online the rules are simple Favorite Answer. will Gamestop accept my return for this game? When the clerk rang me up, the total was over $25. If … Even the way GPG is sold now “Oh if you smash it/pet eats it/you rage break it it’s covered!” I know the company (unofficially vs their actual written policy) and all regions are endorsing this as pure profit. I bought a used psvr, used camera, and new controllers, traded in my old ps4 and got a new ps4 pro, bought two used games and a new 1 ( the farpoint bundle) All in the space of a week. Phone: 1-800-883-889 Ireland Only: All returns must be authorised by our Customer Service Team please email [email protected] you wish to make a return. even if u bought a warranty u cant use it without the original receipt but if u have a gamestop card and used it when u bought the headset weather u got a warranty or not could be saved on that. After 30 days you can not return it. If it was a company wide problem, you’d see the company and LP cracking down much harder on employees and SLs for “no receipt/MTD” events. I’m gonna side with Thirleck on this one and am prepared for the usual onslaught reddit down votes. My whole district covers ANYTHING. Your paycheck and job is never in danger for doing this as long as you document it with DL and LP and it’s not a “common” repeating trend at your store. The price of the warranty is around 40$. From a consumer point of view: keep a receipt or at least take a photo of it on your phone. Get links to our help center, FAQ, or live chat with a member of our support team! Hence, the sole alternative available with you personally will be always to keep the receipt safely together with you from the next moment.
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